As Private Adatıp Hospital, we consider providing safe, respectful, accessible, and patient-centered healthcare services that take into account the needs, expectations, values, and rights of patients and their families to be one of our fundamental principles.

We aim to ensure that patients and their families are accurately informed throughout the healthcare process, that their opinions and expectations are taken into consideration, that their privacy is protected, and that their satisfaction with the services provided is continuously improved.

In line with these principles, we commit to the following:

1. We respect the rights, privacy, personal values, and preferences of patients and their families and act in accordance with applicable legislation and regulations.

2. We are committed to delivering healthcare services in a patient-centered, safe, effective, timely, and equitable manner.

3. We ensure that our patients receive the information they need throughout diagnosis, treatment, care, and other healthcare services through clear, understandable, and appropriate communication methods.

4. We encourage the participation of patients and their families in processes related to receiving information about healthcare services.

5. We prioritize the protection of patients’ and their families’ privacy and personal information and comply with confidentiality principles throughout the delivery of healthcare services.

6. We promote a respectful, courteous, clear, and solution-oriented approach in all communication with patients and their families.

7. We carry out activities to facilitate access to healthcare services for patients and their families, minimize difficulties they may encounter during service delivery, and provide the necessary guidance and support.

8. We support the provision of clear and understandable information and education regarding discharge procedures and post-treatment care.

9. We recognize the opinions, suggestions, expressions of appreciation, requests, and complaints of patients and their families as valuable sources of feedback for improving our services.

10. We regularly evaluate feedback and satisfaction survey results obtained from patients and their families, identify areas for improvement, and ensure that necessary improvement activities are carried out.

11. We evaluate applications, requests, and complaints submitted by patients and their families in accordance with the principles of impartiality, confidentiality, and solution-oriented service. We ensure that feedback is appropriately addressed and resolved and, when necessary, forwarded to the relevant departments.

12. We support the use of appropriate communication and assistance methods to ensure that patients and their families who experience communication difficulties due to language differences, age, disabilities, or special needs can effectively access and benefit from healthcare services.

13. We promote increased awareness among our employees regarding patient rights, effective communication, privacy, and patient-centered care to improve patient and family satisfaction.

14. We monitor and evaluate patient and family experience outcomes and use the findings to support continuous improvement activities.

15. We recognize the implementation of our Patient and Family Satisfaction Policy as a shared responsibility of all employees and promote the adoption of a patient-centered service approach throughout our institution.

16. We review and update our Patient and Family Satisfaction Policy at least once a year and whenever necessary, taking into account changes in legislation, patient expectations, feedback results, or healthcare service processes.